Service hiccups and additional Information

Please Note: This article relates to both the TM2 and TM3 versions of the desktop software.

In the instance of something failing on the reception network, from power cuts to catastrophes…

If anything prevents your reception team from answering calls, the appropriate supervisor will inform us of the situation here at our offices directly.

The Bluezinc Technical Support Team will then email your clinic to inform you the need to turn your phones from forwarding to normal service.

Any answering machine setup at the clinic in these unforeseen instances can catch any potential calls being missed.

There are many things that we cannot always account for, but we will always endeavour to let you know as soon as possible in these situations.

We would also ask that you provide a personal mobile phone number to your TM2 account manager to be stored on record in the event of situations that are out of our control.

You can also suggest any features you would like see applied to this service by emailing our support or sales teams.