Can’t Open PDFs?

Please Note: This article relates to both the TM2 and TM3 versions of the desktop software.


Windows 8/10 comes pre-installed with an Adobe Reader App, however, this not the Adobe Reader program previous versions of Windows uses.

All Windows versions prior to Windows 8 will not have Adobe Reader installed, and will need to be downloaded.

Step 1:

Download the Adobe PDF Reader please visit the following link:

https://get.adobe.com/uk/reader/

Be sure to untick the ‘optional offer’ for the McAfee Security Scan Plus.

Step 2:

Once downloaded, you can then install the software.

Step 3:

Find a PDF file on your computer.

To do this click in the ‘search’ option in Windows. (Windows 10 has Cortana)

Search for “*.pdf” (without quotes)

You will see the image below if you have a PDF on your computer.

Step 4:

Right-click on the file and ‘open file location’.

This will open up a folder containing a PDF.

Again, right-click on the PDF and this time select ‘Open With’ and ‘Choose another app’

Step 5:

Select the new ‘Adobe Acrobat Reader DC’ option and tick ‘Always use this app to open .pdf files’